FIRSTMOVE LABS LTD Smart Home Software Custom Development Service Refund Policy
Thank you for choosing FIRSTMOVE LABS LTD’s smart home software custom development service.
FIRSTMOVE LABS LTD is a UK-based technology development company specializing in providing custom smart home software development services for residential and commercial clients. Our services include smart home automation systems, Internet of Things (IoT) device integration, smart lighting control, security systems, environmental management systems, and mobile application development.
As our services are digital custom development services and do not involve the physical transport of goods, they are not eligible for traditional product return processes. However, we value customer experience and offer refund and project adjustment processing methods appropriate to the nature of our service.
Refund Request Timeline
If you have any questions about the smart home software customization and development service you have purchased, you can contact us within the following timeframes:
Before Service Commencement: You can apply to cancel the service and inquire about a refund;
After Service Commencement: If development work has already started, the refund amount will be assessed based on the completed development work, resource investment, and project progress;
After Project Delivery: If you find any discrepancies between the delivered content and the confirmed requirements, you can contact FIRSTMOVE LABS LTD within 30 days to provide feedback.
We will review your refund request within 3-5 business days of receiving it and reply with the processing result via email.
Refund Policy for Opened or Used Services
For digital smart home software development services, “opened” can be understood as the customer having received project files, test versions, access permissions, or digital deliverables.
Even if you have viewed, downloaded, or started using some of the digital deliverables, if you find significant differences between the service content and the project requirements confirmed by both parties, you can still contact us to request a refund assessment.
Refund processing will be based on:
Completed development work;
Delivered software features;
Project stage;
Incurred technical costs;
A comprehensive assessment will be made.
Refund Processing Time
If the refund request is approved:
Refund confirmation time: 3-5 business days;
Refund arrival time: Typically 3-10 business days, depending on the payment method used by the customer and the bank’s processing speed.
Return Address and Contact Information
Since FIRSTMOVE LABS LTD provides customized smart home software development services and does not involve physical products, there is no need to ship physical goods.
If customers need to submit a refund request, service dispute statement, or related project materials, please contact us in advance to obtain processing methods.
Company: FIRSTMOVE LABS LTD
Address: First Floor Office 25a C E M E Innovation Centre, Marsh Way, Rainham, United Kingdom, RM13 8EU
Email: support@firstmovelabs.co.uk
Phone: 447543758353
Please do not send any documents, devices, or materials without confirmation, as this may affect the refund processing.
Service Ownership Statement
FIRSTMOVE LABS LTD owns and operates this website. All service descriptions, technical content, page designs, software development materials, and related digital resources on this website are the property of FIRSTMOVE LABS LTD.
For smart home software customization and development services purchased by clients, the specific software deliverables, usage rights, and intellectual property rights will be governed by the project agreement confirmed by both parties.
FIRSTMOVE LABS LTD is committed to providing clients with transparent, professional, and reliable smart home software development services and ensuring that every service request is handled appropriately.